Please email us at shop@lizziefortunato.com with the below information. All requests will be acknowledged within 1-2 business days.

• LFJ order number
• Description of what needs to be repaired
• Image of your item
• Return shipping address

Lizzie Fortunato will repair or replace damaged items purchased through lizziefortunato.com at no charge for up to 2 years following purchase (under all reasonable circumstances.) For purchases older than 2 years, repairs will be subject to a fee assessed on a case-by-case basis. We will always do our best to repair your Lizzie Fortunato piece.

Please email us at shop@lizziefortunato.com with a photo of your item so we can determine whether a repair can be accommodated and advise the associated charge. All associated shipping charges are the responsibility of the customer.

Re-Stringing: A necklace wire has snapped or a bead has broken off.

Re-Gluing: A stone has fallen out of its bezel or an earring post has fallen out of its setting.

Re-Sizing: An item from our Fine Necklace collection is too short and needs extending.

• A necklace extension may include adding more beads or additional 14k solid gold chain.
• Necklace extensions are subject to a customization fee based on the cost of materials and labor. All pieces that are customized are not eligible for return.

If you wish to extend a costume necklace, please see our selection of necklace extenders here.

Re-Plating: An older Lizzie Fortunato piece has tarnished over time and needs to be re-plated in order to restore its original shine and luster.

Don't see what you're looking for above? Email us at shop@lizziefortunato.com with a photo of your item and we'll do our best to help!