Please email us at shop@lizziefortunato.com and we'll get back to you within 1-2 business days to confirm whether a repair can be accommodated and advise any associated costs. Please include the following in your email:

• LFJ order number (e.g., LFJ-12345), or dated proof of purchase from a partner retailer
• Description of what happened to the piece and what needs to be repaired
• Image of your item
• Return shipping address

Once your repair is approved, we'll provide an estimated repair timeline and send instructions for safely shipping your piece back to us.

We pride ourselves on the craftsmanship of every piece we create so if your jewelry ever needs a little TLC, we're here to help. 

Lizzie Fortunato will repair or replace any item that has been damaged under reasonable circumstances for up to 2 years following purchase, at no charge. For purchases older than 2 years, repairs will be subject to a small fee and assessed on a case-by-case basis. We will always do our best to repair your Lizzie Fortunato piece, but select and discontinued styles may be ineligible for repair due to material availability.

To protect your piece and preserve your warranty coverage, we recommend contacting us before seeking outside repairs, as any modifications may affect our ability to assist you.

Email us at shop@lizziefortunato.com and we'll get back to you within 1-2 business days to confirm whether a repair can be accommodated and advise any associated costs. Please include the following in your email:

• LFJ order number (e.g., LFJ-12345), or dated proof of purchase from a partner retailer
• Description of what happened to the piece and what needs to be repaired
• Image of your item
• Return shipping address

Once your repair is approved, we'll provide an estimated repair timeline and send instructions for safely shipping your piece back to us.

Re-Stringing: A necklace wire has snapped or a bead has broken off.

Re-Gluing: A stone has fallen out of its bezel or an earring post has fallen out of its setting.

Re-Sizing: An item from our Fine Necklace collection is too short and needs extending.

• A necklace extension may include adding more beads or additional 14k solid gold chain.
• Necklace extensions are subject to a customization fee based on the cost of materials and labor. All pieces that are customized are not eligible for return.

If you wish to extend a costume necklace, please see our selection of necklace extenders here.

Re-Plating: An older Lizzie Fortunato piece has tarnished over time and needs to be re-plated in order to restore its original shine and luster.

Don't see what you're looking for above? Email us at shop@lizziefortunato.com with a photo of your item and we'll do our best to help!